Privacy Policy

1. Introduction

SECTION 1

wjpiso ("wjpiso," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the wjpiso Casino platform, accessible at wjpiso.net. This Privacy Policy ("Policy") describes how wjpiso collects, uses, stores, shares, and protects personal information in connection with your use of the wjpiso website, mobile platform, and all associated services (collectively, the "Service").

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. By registering an account or using the wjpiso Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with the wjpiso Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

2. Data Controller

SECTION 2

For the purposes of the Philippine Data Privacy Act of 2012, wjpiso acts as the personal information controller in respect of the personal data collected through the wjpiso platform. wjpiso is responsible for determining the purposes and means of processing your personal data.

If you have any questions about this Privacy Policy or wish to exercise your data privacy rights, you may contact the wjpiso Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Information We Collect

SECTION 3

wjpiso collects the following categories of personal information from players and users of the platform:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification details (such as a Philippine national ID, passport, or driver's licence) collected for identity verification and age verification purposes.
• Contact Information: Email address, mobile phone number, and residential address in the Philippines.
• Account Information: Username, encrypted password, account preferences, and communication preferences.
• Financial Information: Payment method details (GCash account reference, PayMaya/Maya account reference, bank account details for Philippine bank transfers, or debit card details), transaction history, deposit and withdrawal records, and account balance information.
• Gaming Activity Data: Game history, betting records, session duration, wagering patterns, and bonus usage history.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and other technical identifiers collected automatically when you access the wjpiso platform.
• Communications Data: Records of your communications with wjpiso customer support, including live chat transcripts, email correspondence, and support ticket history.
• Responsible Gaming Data: Information related to your use of responsible gaming tools, including deposit limits, self-exclusion requests, and cooling-off periods.

4. How We Collect Your Information

SECTION 4

wjpiso collects personal information through the following means:

• Direct Collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access and use the wjpiso platform.
• Third-Party Sources: Information received from identity verification service providers, payment processors, fraud prevention services, and regulatory authorities where permitted by applicable law.

5. How We Use Your Information

SECTION 5

wjpiso uses the personal information it collects for the following purposes:

• To create, manage, and maintain your wjpiso player account.
• To verify your identity and age in compliance with Philippine gaming regulations (21+ requirement).
• To process deposits, withdrawals, and other financial transactions through approved Philippine payment channels.
• To provide customer support and respond to your enquiries and complaints.
• To detect, investigate, and prevent fraud, money laundering, and other illegal or prohibited activities.
• To comply with our legal and regulatory obligations, including those imposed by PAGCOR and the National Privacy Commission.
• To personalise your gaming experience and provide relevant game recommendations.
• To send you promotional communications about bonuses, new games, and platform updates, where you have consented to receive such communications.
• To monitor and enforce responsible gaming obligations, including the administration of self-exclusion and deposit limit requests.
• To improve the wjpiso platform through analysis of aggregated usage data and player feedback.
• To enforce the wjpiso Terms & Conditions and protect the rights and interests of wjpiso and its players.

6. Legal Basis for Processing

SECTION 6

wjpiso processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and wjpiso, including the provision of gaming services and the processing of financial transactions.
• Legal Obligation: Where processing is necessary for wjpiso to comply with its legal and regulatory obligations, including anti-money laundering requirements, age verification obligations, and PAGCOR regulatory requirements.
• Legitimate Interests: Where processing is necessary for the legitimate interests of wjpiso, such as fraud prevention, platform security, and the improvement of our services, provided that such interests are not overridden by your rights and interests.

7. Sharing Your Information

SECTION 7

wjpiso does not sell, rent, or trade your personal information to third parties for their own commercial purposes. wjpiso may share your personal data with the following categories of recipients in the circumstances described below:

• Payment Processors: Philippine payment service providers (including GCash, PayMaya/Maya, and Philippine banks) for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party identity and age verification service providers engaged by wjpiso to fulfil its KYC (Know Your Customer) obligations.
• Fraud Prevention Services: Third-party fraud detection and prevention service providers engaged to protect the integrity of the wjpiso platform.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, law enforcement agencies, and other competent authorities where wjpiso is required by law or regulatory directive to disclose your personal data.
• IT and Platform Service Providers: Third-party technology providers who assist wjpiso in operating the platform, including hosting providers, customer support software providers, and analytics service providers, all of whom are bound by confidentiality obligations and data processing agreements.
• Professional Advisers: Legal, accounting, and auditing professionals engaged by wjpiso in connection with the operation of its business, subject to professional confidentiality obligations.

All third parties with whom wjpiso shares personal data are required to handle such data in accordance with applicable Philippine data privacy laws and are prohibited from using your data for any purpose other than the specific purpose for which it was shared.

8. Data Retention

SECTION 8

wjpiso retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, wjpiso retains player account data for a minimum of five (5) years following the closure of your account, in accordance with Philippine anti-money laundering regulations and PAGCOR record-keeping requirements. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.

Where you have requested self-exclusion from the wjpiso platform, your self-exclusion record will be retained for the duration of the exclusion period and for a reasonable period thereafter to prevent re-registration during the exclusion period.

When personal data is no longer required for the purposes for which it was collected and no legal or regulatory retention obligation applies, wjpiso will securely delete or anonymise the data in accordance with its data retention and disposal procedures.

9. Data Security

SECTION 9

wjpiso implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the wjpiso platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the wjpiso platform.
• Staff training on data privacy and security obligations.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, wjpiso will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act of 2012 and NPC Circular No. 16-03.

While wjpiso takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your wjpiso login credentials and for ensuring the security of the devices you use to access the platform.

10. Cookies and Tracking Technologies

SECTION 10

wjpiso uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the platform, personalise your experience, and analyse usage patterns. The following categories of cookies are used on the wjpiso platform:

• Strictly Necessary Cookies: Essential for the operation of the wjpiso platform, including session management, authentication, and security functions. These cookies cannot be disabled without affecting core platform functionality.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised information about how players use the wjpiso platform, enabling wjpiso to identify and fix performance issues and improve the user experience.
• Functionality Cookies: Used to remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of wjpiso's marketing campaigns. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the wjpiso platform. For more information on managing cookies, refer to your browser's help documentation.

11. Your Rights Under the Data Privacy Act

SECTION 11

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by wjpiso:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data that wjpiso holds about you, together with information about how it is being processed.
• Right to Rectification: The right to request the correction of inaccurate or incomplete personal data held by wjpiso.
• Right to Erasure: The right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wjpiso's legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on wjpiso's legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that wjpiso has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact the wjpiso Data Protection Officer using the contact details in Section 15. wjpiso will respond to your request within thirty (30) days of receipt, in accordance with NPC guidelines. wjpiso may request proof of identity before processing your request.

12. Children and Minors

SECTION 12

The wjpiso platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. wjpiso does not knowingly collect personal data from individuals under the age of 21. If wjpiso becomes aware that it has inadvertently collected personal data from a minor, it will take immediate steps to delete such data and close the associated account.

If you believe that a minor has registered an account on the wjpiso platform, please contact our customer support team immediately so that appropriate action can be taken.

13. International Data Transfers

SECTION 13

In the course of operating the wjpiso platform, your personal data may be transferred to and processed in countries outside the Philippines, including countries where wjpiso's technology service providers and data processors are located. Where such transfers occur, wjpiso ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012, including the use of data processing agreements that impose equivalent data protection standards on the recipient.

14. Changes to This Privacy Policy

SECTION 14

wjpiso reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, wjpiso will notify registered players by email or by posting a prominent notice on the wjpiso platform prior to the changes taking effect.

The updated Privacy Policy will be effective from the date specified in the notice. Your continued use of the wjpiso platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Privacy Policy periodically to stay informed about how wjpiso protects your personal data.

15. Contact and Complaints

SECTION 15

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way wjpiso handles your personal data, please contact our Data Protection Officer:

Email: [email protected]
General Support: [email protected]
Website: wjpiso.net
Live Chat: Available 24/7 on the wjpiso platform

If you are not satisfied with wjpiso's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC complaints process is available on the NPC's official website.

This Privacy Policy was last updated in May 2026. By continuing to use the wjpiso Casino platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.